Club Mac offers currency exchange at reception. Please note it is subject to a 2% commission on cash , with a minimum commission of 2.50 euros. We only exchange cash, no checks accepted.

Please inform reception the day before and the restaurant will open a bit earlier for you. Earliest opening time is 6am on special cases, only continental breakfast.

After 11am, you can put your luggage in our secure luggage room until you leave, enjoy all the facilities and the all inclusive (excluding the water park). At the end of your day, we can provide you with a courtesy room to shower and change before you leave. Towels can be borrowed for the showers at reception, against deposit. Another option is a late check-out depending on availability and at a cost.

Unfortunately not. A night book runs from 2pm to 11am the next day, so if you booked from the day after, you would not be able to check in until 2pm that day.

Please be informed that even if you arrive late at night you will have to be charged full daily rate.

Late check out is only confirmed the day before departure subject to availability. If a late check out was not possible, you can still enjoy all the facilities (except for the waterpark), all inclusive food and drink, luggage room and changing facilities.

Please come to the reception desk after 6pm of the day before departure to request the check out.

Yes, our reception is manned 24/7 so you can check in at any hour of the day or night. Please note the booking must be confirmed for the previous day in case of arriving late at night or even in the early morning hours. this is due to the hotel policy, meaning check in is always from 2pm onwards of the date booked for arrival.

For example: if you arrive at 01.00am on the 3rd the date of check in must be the 2nd, otherwise, if you book the 3rd, you would need to wait from 01.00am until 2pm to be able to check in to your room.

Check out is at 11am. If your flight is later, please note that you will be able to keep your all inclusive bracelets and make use of all the facilities, restaurants, bars, waterpark, etc. There is a luggage room and showers and changing facilities at your disposal for further details please speak to the reception team in the Marte building.

Check in is from 2pm. If you arrive earlier, please come to the reception desk in the Marte building and we will do the paperwork and give you access to our complimentary luggage room and we will explain the details of the changing rooms and showers you will be able to use. Please note we don’t issue any all inclusive bracelets before 11am without exceptions.

Before arrival you can email us and we will send you a personalised link for your booking where you will be able to give us all your details and save time at reception. On arrival, please make sure you take a ticket from a machine located near the entrance of the Marte building. It will give you a turn ticket so you don’t have to wait in line. Please keep an eye on the screens for your number for and the right desk. There is a 24 hours coffee corner near reception where you can already pick up a cup of coffee, tea, juices and water while you wait.

Please have your voucher ready in your hand, together with the passports of all the people in your party, including children. Make sure you all go along to reception as we need everybody at the desk. Have the money for the tourist tax ready for payment. Remember that it is 2.20 euros per adult aged 16 and above per night, kids don’t pay. From the 9th night onward, the price is reduced to half.

We have a restaurant open for late dinner (fast food style) until midnight. After that there is tea, coffee, water and juices from the 24 hours machines located in the halls of Saturno and Jupiter buildings. There are also vending machines available in the halls.

If you have booked a premium room or family suite, there will be a few drinks left in the mini fridge of your room upon your arrival, there is also a kettle in the room (please note that no tea or coffee is provided)