Top tips for booking your holiday at Club MAC Alcudia

By | 12 September, 2018 | 0 comments

Booking your holiday direct with Club MAC

It’s important to the whole team at Club MAC Alcudia that your holiday with us is as much fun as possible. We work hard to provide the food, drink, fun and activities on-site, but we know that your holiday really starts when you leave home and start your journey.

There are lots of things to consider when you’re preparing to bring your family on holiday, and important aspects include transfers, flights and trying to find the cheapest deal. There are various advantages to booking directly with Club MAC, either online using our website or by phone.

Book directly with Club MAC

If you choose to book with us directly, then you are guaranteed the most cost-effective holiday in terms of the hotel. If you book via our website and then later find we have lowered the price on the same offer, contact us with details of where the cheaper price is published. We’ll check it out and, if applicable, apply the same price.

Booking directly with Club MAC means you only need to pay a 10% deposit to secure your booking. You then don’t need to pay a penny until you arrive, which is when you clear the balance. Alternatively, you can pay off the balance before you arrive.

Adjusting or cancelling your holiday dates

If you need to cancel your holiday entirely, then you can do this via the website. You will receive your 10% deposit back as long as it’s before midnight on the day before you are due to arrive.

You can also cancel and receive your money back if you have paid off some or all of the balance. Either way, it’s a free cancellation policy. If you book on our website, you can cancel by navigating to your booking confirmation and clicking on the link that says: ‘Manage your booking’. If you booked via phone directly with us, then email us at booking@clubmac.es asking us to cancel your booking. We will then refund your money as soon as we receive the cancellation. Bear in mind, refunds are only processed Monday to Friday. You will need to leave a couple of business days before it shows in your account.

Arriving at Club MAC

Our reception is open 24 hours a day so there will always be a team member to help you check in at any time. If you arrive late then there is a restaurant open until midnight so that you can grab a bite to eat. After midnight, you can access juice, tea, coffee and water from the machines found in the halls of each hotel.

Check in is from 2pm, but if you arrive earlier don’t worry. Simply come along to reception and we will complete the necessary paperwork.

To speed up check-in you can email us before you arrive. We will send you a personalised link where you can fill in all your details. This then saves time when checking in at reception when you arrive.

Leaving Club MAC

Check out is at 11am on your last day. If you’d like to book a late check out, please be aware that it can only be confirmed on the day before you depart. However, if it’s not possible to secure a later departure time, you can still use all of the facilities on site, including the water park.

When you check out you can leave your luggage in a secure room and enjoy Club MAC until it’s time to leave for the airport. If your flight is early and you would like to eat before you leave, let reception know the day before and we will try to accommodate. The earliest possible opening is at 6am for special cases.

Getting to Club MAC

For airport transfers to the hotel, you have two main options. The first is an organised transfer with our partner company, Hoppa, which can be private or shared and are bookable online.

The Hoppa transfer usually takes around an hour from the airport to Club MAC, but it does depend whether our hotel is the first or last drop in the itinerary. Therefore, it could be slightly shorter or longer than an hour. Once you’ve booked with Hoppa, you can contact them on +44 1483804808 any time of the day or night.

If you prefer, you can take a taxi, which will cost around 70-75 Euros. They will only take a maximum of four people and, of course, you will be limited with luggage space if you choose this option. You won’t need to pre-book a taxi as there are plenty easily available at the airport.

Flying to Mallorca

There is only one airport on the island, Palma de Mallorca Airport (PMI). The cheapest way to book your holiday at Club MAC is booking the hotel and flights separately. Book directly with us by phone or via our website to secure your accommodation, then we recommend searching for the cheapest flights using a comparison site, such as www.skyscanner.co.uk.

We hope this information is helpful, and don’t forget that everything you need to know about Club MAC Alcudia, including getting here, what to do for fun and much, much more is on our website at www.clubmac.es and on our help desk at www.clubmac.freshdesk.com/

 

Categories: booking