Before you get here

Your comfort comes first

In this section, you can find out a bit more about us. Prepare your trip without any concerns

We want to have everything ready so that your stay at Club Mac is perfect. For this reason, before your arrival, we want to answer all of your questions.

We are at your entire disposal. Our whole team of professionals will help you manage your stay in the best possible way.

Booking, check in and out

If you have booked through a tour operator, please contact them. If you have booked directly with us, please e-mail [email protected]

We do not have single rooms and our website does not price single occupancy, you would have to book a double room and specify that only one person will turn up. Thomas Cook has a very very small allotment of single occupancy, perhaps you could try with them and see if they have the dates you want still available.

If you have booked with a tour operator please check with them to see if there is any chance you could modify the booking. If they do not, then upgrades are only on arrival subject to availability. If you have booked on our website, please email [email protected] to send your request.

All bookings include Hidropark, no matter who you book with. Thanks to a further agreement Club Mac guests will also have 20% discount on food and drink. The hotel has an agreement with the water park thanks to which our customers can access to the site for free and enjoy a 20% discount on food and drink.

Please visit our YouTube channel with dozens of videos, Facebook page with all the latest and most up to date information, photos on Flickr or Instagram, our Twitter account and Pinterest.

In terms of activities: internet access at the PCs, launderette services with washing machines and dryers, pool tables and game machines, games at Fun World, extra hire items for the rooms, medical services, articles in the souvenir shop or night stalls by the lake, car rental or excursions.

If you choose to pay by card, please take note that we accept Visa, Mastercard, AMEX or Maestro. Also please take into account that the cardholder must be a guest at the hotel and that the card used to pay the deposit must be presented at reception on arrival. Failure to present the same card or if the cardholder is not present, we will return your deposit and charge the full amount at reception on arrival. At the hotel you can pay the balance with the same card, with a different card or in cash, but always in euros. Please take note that rates in other currencies shown on the website are only as an orientation. If case of curtailment, please note that we will return the money of the nights remaining except one night that we will charge as curtailment penalty. If you already have a reservation but wish to pay the remaining balance before you arrive, contact [email protected] and they will send you the details of our bank account to make a bank transfer.

Transfers

We offer transfers, shared or private, via our partner company Hotelbeds. To book, click here. This same link you will also find it at the bottom of our web page.

It takes more or less one hour from the airport to Club Mac, but it depends on whether our hotel is the first drop off or the last!!

More or less 70 to 75 Euros, but take into account that they will take a maximum of 4 people and a limited amount of luggage in the boot.

We have a free bus that runs to and from the beach from 10.00 to 17.00 and it leaves from the main gate.

During high season there is a free bus at your disposal which will take you to the port with numerous restaurants and bars. This service is available in high season daily from 7.30pm to 10.30pm.

Buildings and Rooms

If you have booked with First Choice and Thomson Holidays you will be staying in Saturno. All other guests will be staying in Jupiter or Marte and allocation is on arrival. All clients have full use of all the facilities, including the restaurants in other buildings.

We have standard rooms with two double beds or one double bed plus sofa bed with pull out underneath, premium rooms with a double bed and bunk beds and family rooms with two rooms, one with a double bed and the other with bunk beds and a sofa bed, separated by a wall or partition. Premium rooms and Family suites include high speed WiFi, premium TV channels, fridge, hairdryer and kettle. For photos of all the rooms you can visit our rooms section.

Standard rooms fit a minimum of 2 adults and a maximum of 3 adults and 1 child or 2 adults and 2 children. Premium rooms fit a minimum of 2 adults and a maximum of 2 adults and 2 children. Family rooms fit a minimum of 2 adults and 2 children or 3 adults and a maximum of 2 adults and 3 children or 3 adults and 2 children. Children are considered to be between 2 and 12 years old.

Food and beverage

Club Mac offers 3 restaurants with a large variety of foods due to the amount of people we cater for. When entering the restaurants please talk to the maître who in turn will ask the chef which foods contain the elements your family member is allergic to. Also if advised about a week before they will try to have gluten free bread for you. Email is [email protected]hotels.com

You must vacate your room by 11am but we can put your luggage in the luggage room until you leave, you can still enjoy all the facilities and the all inclusive, you can even go to the water park and at the end of your day, we can provide you with a courtesy room to shower and change before you leave. Another option is a late check-out depending on availability and at a cost.

We have a restaurant open for snacks until midnight. After that there is tea and coffee from the 24 hours machines.

Please inform reception and the restaurant will open a bit earlier for you. Earliest opening time is 6am on special cases, only continental breakfast.

Excursions

If you have booked with a tour operator, please contact your rep for possible excursions available. If you have booked online or with us, visit the reception desk and they will be able to help you in this matter.

It takes more or less 45 to 50 minutes to get to both.

We do provide packed lunches as long as you can provide an excursion ticket or a car hire agreement.

Babies

Yes, there are and they are plastic and grey, like the type you normally find in McDonalds, so that you get an idea of what they look like.

We have fruit juices, slushes, squash and chocolate milkshake

Yes, we have a shop at the hotel where you will be able to buy nappies, formula milk, nappy cream, talcum powder, baby oil, baby cologne, baby soap and shampoo, dummies, baby wipes, non-spill cups, sponges, juices and swimming nappies. We also sell fresh milk imported from the UK of the brand Cravendale.

Pushchairs are available for hire via a local company through reception. Prices can be found here. You can request it at reception and they will bring it to the hotel within three hours.

They do on private transfers but they don’t on shared transfers. For further information please contact Hotelbeds transfers directly

Yes, as well as the normal buffet food for older children within this group, we offer a puree menu for babies made with natural ingredients and 100% olive oil. There are also microwaves in all the restaurants and halls to heat up any food. There are also microwaves available in the halls of the buildings for your convenience out of restaurant hours.

Yes we do and they are free of charge. If you have booked a room and your booking includes children under 2 years of age, you will automatically get a cot in the room, there is no need to request it.

Request everything that you need